Help
Short answers about browsing packages, matching, purchases, and chats. For account issues, contact Support. For disputes and ops hours, see Safety.
What does Buy for myself mean?
Buy for myself purchases a package voucher for you alone. Open matching and directed invites are retired — new purchases are always for yourself.
What does “Invite me” mean?
Invite me marks that you are interested in a package. Legacy matching flows may still use that signal; new purchases are buy-for-myself only.
How do package reviews work?
After your visit is confirmed or the venue redeems your code, the purchaser can rate the package experience (not their dating partner). Public reviews appear on the package only after a verified redeem.
I bought a package - why is Chats empty?
Buying a package for yourself does not open a chat. Chats appear only for existing match conversations. Check My purchases for your voucher and visit plans.
What happens if we end the conversation?
Ending the chat (or blocking) closes that pairing. Legacy match purchases may show updated status on My purchases.
What if we matched but never talk?
If a match chat stays inactive for a long time (about a week), the system may treat it as ended. Check My purchases for status on legacy match vouchers.
Do I need a complete matching profile?
A complete Matching profile and photo still help with Invite me and any remaining match features. Profile → Matching is where those settings live; your photo is uploaded at the top of Profile.
What’s the difference between Near me and Search a place?
If your profile has a location, Near me sorts experiences by distance from you. Search a place uses city, ZIP, or venue search to browse a selected area. Completing your profile location makes Near me more useful.
How do notifications work?
Purchase, visit, and chat updates can arrive by email and, if enabled and verified, by SMS. Quiet hours can delay SMS until later. You can review notification preferences in your profile.
Can I suggest a venue that isn’t in the catalog?
Yes. On the catalog, use Suggest a venue. Sign in if needed, then send the business name and an address or link. We review suggestions as support tickets.
What are Discounts?
Discounts are marketing deals from venues outside the package catalog. Anyone can browse them from Discounts in the header. Sign in to reveal promo codes on each offer. Contact phone numbers are for staff only.
Where can I see the product tour again?
After you create an account, a short tour explains the basics. You can reopen it anytime from Profile → Show product tour.
When do we go to the venue?
After you match, use the chat to agree on a visit. Confirming a visit plan marks the date as committed for that purchase. Redeeming the package at the venue is a separate step once you are ready to go - venue staff can look up your redemption code at the door.
What is Voice Check-in?
After you set a private SAFE word and turn on Safety Check-in for a visit, Cup of tea texts you and then calls your verified phone after the visit time plus your delay. Say your exact SAFE word to confirm you are okay. This is not an emergency service.
What is Silent Help?
In a match room, Silent Help creates a high-priority support ticket for platform staff. It does not call you and does not notify your date or any contacts. It works even if Voice Check-in is off. If anyone is in immediate danger, call local emergency services first.
Can I sign in with Google or Facebook?
Yes for client accounts when those options are shown on Sign in / Sign up. Partners and staff use email and password. If you joined with Google or Facebook and have no password yet, use social sign-in, then set a password in Profile → Security if you want email login too.